Support
How can we help?
Most answers are in the docs. Search them, or write to us below and we'll reply by email.
Find an answer
Start with the docs
Step-by-step guides for the things people ask about most.
What is Xodia
How Xodia works in five steps: your repo, a live preview, visual and AI edits, saving as commits and publishing through your host. Start here.
Read the guideWays to connect your AI
Compare the ways to bring your own AI to Xodia: the Xodia helper, Claude Code, the Claude app, and Cursor, Codex, VS Code or any other MCP app.
Read the guideSave, restore and publish
How drafts work in Xodia: unsaved changes, Save to a branch, Discard, restore points, and Publish, which merges into your live branch for your host.
Read the guideConnect your host
What connecting Vercel, Netlify or Cloudflare adds to Xodia: your live address, deploys, build logs and variables, who can connect, and how to disconnect.
Read the guidePlans, trial and limits
What each Xodia plan includes, how the free trial works, and what happens when you reach a limit, run out of preview hours or change plans.
Read the guideTroubleshooting
Fixes for common problems in Xodia: a preview that won't start, preview hours used up, a locked project, a card required, or an AI app that won't connect.
Read the guide
Contact support
Write to us
Tell us what you were doing and what went wrong. The Workspace ID and the Reference under an error message help us find it at once.
When we reply
We aim to reply within 2 business days. Agency emails are answered first. Agency
Every plan gets email support. The reply time is a target, not a guarantee.
Prefer email?
Email support from your account's address, with your Workspace ID from Organization settings, General.
Other teams
Not a support question?
Sales
More seats, projects or preview hours than a plan has.
Talk to salesBilling and refunds
Change plan, update your card or cancel in Billing & usage in Xodia.
Refunds and cancellingPress
Writing about Xodia? Logos and a short description are on the brand page.
Contact the teamSecurity
Found a security issue? Report it privately and give us time to fix it before you share it.
Report an issue
Questions
Support questions
Where do I find my Workspace ID?
In Xodia, open Organization settings in the workspace sidebar. The Workspace ID is under General, with a button to copy it. It never changes.
Can you look at my site?
Only with your permission, and we tell you what we opened. Often the fastest help is a Reference from the error message and a link to the page or project.
How do I cancel?
Owners and admins cancel in Billing & usage in Xodia. The workspace keeps its plan until the end of the period, then moves to Free; your projects stay. See refunds and cancellation.
Is there a status page?
Not yet. While Xodia is being updated it says so on screen, with when to try again, and changes are listed in the changelog.